We offer free of charge demonstrations of our products, where you can test out the products, and involve your family, carer, friends or trusted health professional if you wish. If you’d like to go ahead with purchasing, we can get you started straight away.

You can talk to us about your needs and the outcomes you want in the comfort of your own home. There’s no pressure to commit on the day and no upfront cost. We will support you to remain safe and independent within your own home or in the community.

We want you to feel safe, so our staff wear a Care Nest Homes uniform and carry photo ID. Our equipment is trusted by industry suppliers and will self-test for low batteries and faults. After our visit, you can tell us what you think by completing our short survey.

Our professional and friendly call handlers are on-hand 24 hours a day, 365 days a year and we answer 98.5% of alarm calls within 60 seconds.
If you need help, we’ll treat you with dignity and respect. In an emergency, we’ll quickly arrange the help you need and stay on the line until help arrives.

After you’ve joined us, we’ll keep in touch to ensure all is well – we’ll call you after around six weeks, and again after six months. After 12 months, we’ll arrange to visit you, so that we can see how you are and check the equipment is working correctly.