Technology and Innovation
Technology
Our Technology Enabled Living team offers personalized solutions designed to maintain or enhance independence through a variety of telecare packages. They also collaborate with local service managers to identify ways to improve support and ensure customer safety.
In our retirement communities and many residential care homes, apartments are equipped with a pull-cord system that connects directly to the care team, ensuring immediate assistance is always available. For additional convenience, customers can opt for a pendant or wrist alarm for extra reassurance.
To further support independence and safety, customers can explore our Technology Enabled Living range, which includes additional packages such as memory support, falls prevention, independence assistance, and more.
Nourish
Nourish, our digital social care record system, has revolutionized how we plan care and support for customers in Care Quality Commission (CQC) registered services, enabling more effective, personalized, and customized care planning.
This system simplifies the process of documenting care and support, making it easily accessible. It enhances collaboration, streamlines the alignment of care, and helps improve outcomes for customers on their journey to independence – because we believe our customers deserve the highest standard of care and support.
What does this mean for our customers?
By spending less time on paperwork, we can dedicate more quality time to supporting our customers. This allows customers and their loved ones to play a more active role in reviewing and personalizing their care and support plans. With real-time updates and access, both customers and their circle of care stay informed and in control. Enhanced communication between our teams and customers fosters integrated services and allows for quicker responses to changing needs. Our digital recording system provides a centralized platform where data can be easily accessed and reviewed, offering peace of mind to families. Additionally, the system is secure, designed to minimize risks and ensure the safety of individuals.
What does this mean for care and support teams?
The platform is accessible through smart devices, allowing care and support plan updates to be made instantly, without any delays. It is designed to be user-friendly, ensuring that all team members can confidently use the software. The platform also presents data and reports in an easily understandable format. Additionally, it provides instant access to records in real-time, ensuring seamless communication and up-to-date information.
