Our mission is to provide high-quality support and care services that enable people to live as independently as possible and achieve their goals and aspirations. We operate a range of services, including supported housing, community support services, and specialist services for people with complex needs. Our retirement communities offer extra care accommodation, with onsite care, support and communal facilities, for people who are over 55 or who have long-term care needs, and our technology enabled living team specialise in providing assistive technology packages which enable people to live safely and independently.

Yes, we are part of Sanctuary Group, which includes Sanctuary Housing, one of the UK's largest social housing providers, as well as Sanctuary Care. However, while these organisations are part of the same group, Sanctuary Supported Living operates as a separate entity with its own dedicated team and services.

We provide tailored support (with personal care, where appropriate) for people with physical disabilities, learning disabilities and complex needs, mental health needs, vulnerable young people and adults who are homeless or at risk of homelessness. Our support is personalised to meet each person’s individual needs.

We offer a range of care and support services tailored to the individual needs of each person we support. In our Care Quality Commission (CQC)-registered care homes and supported living properties, we provide personal care and manage medication, in addition to providing day-to-day support. In our non-CQC-registered services, our personalised support includes help with daily living skills and managing a tenancy, mental health support, advice around managing your finances, and assistance with finding employment and education opportunities.

The frequency and level of support you receive will depend on the type of service you move into and your individual circumstances and needs. Our staff will work with you to develop a personalised support plan that enables you to live as independently as possible, with the right level of support for your needs. This may include 24-hour care and support for people with more complex needs, including in our residential care homes, or lower-level support of just a few hours a week for people living in our housing management services. All needs will be assessed before any application is accepted.

Yes, we believe in empowering people to make their own choices and take control of their lives. We will work with you to develop a support plan that reflects your needs and preferences, and we will involve you in decisions about your care and support.

Our team of experienced staff are trained to provide high-quality care and support, and we have policies and procedures in place to ensure your safety and well-being. We also regularly review your needs, in line with your agreed support plan, and we work with external agencies as appropriate, to ensure that you are receiving the right level of support. For more information about how we help you to keep safe in your new home, see our 'Managing your home' page.

Our team will regularly review your support plan to ensure that it is meeting your needs. If your needs change and require more or less support, our team will work with you to adjust your support plan and provide the necessary support. If your current accommodation is no longer suitable for your increased or decreased needs, we will work with you to find an alternative step up or step down accommodation in the local area – this may be another Sanctuary property, or it may be in partnership with another local provider.

How much it costs to live in a supported living service will depend on the property and the amount of care and support you receive. You may be entitled to Housing benefit and benefits to cover elements of your care and support. Your social worker and our local team will be able to advise you on the cost when your application is being processed.